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Frequently Asked Questions About TSC Elite

What is TSC Elite?
Why should I join TSC Elite?
How much does it cost?
How do I join?
How do I earn points?
How do I get my card?
How do I know how many points I have?
When are my points credited to my account?
How do I redeem points?
What if I lose my card?
Where can I use my card?
Is my account confidential?
Can I share my card?
Do I need a new card each year?
Do my points ever expire?
I already have a TwinSpires.com account, do I need to signup for TSC Elite?
What if I forget my account number or pin?
How do I get Kentucky Derby tickets?
Why am I not receiving emails from TSC Elite?
What if I qualify for an early upgrade?

 

What is TSC Elite?
TSC Elite is a loyalty program designed specifically to reward racing's biggest fans.

 

Why should I join TSC Elite?
TSC Elite VIP members are eligible for many rewards and benefits.  VIP members can wager and earn points that can be redeemed for wagering credit and Brisnet.com handicapping products.  VIP members also get lower costs of admission at all TSC Elite facilities.

 

How much does it cost?
Joining the TSC Elite program is completely free!  However, to be a TSC Elite VIP, members must wager $25,000 or more in a calendar year.  Only TSC Elite VIPs earn points on wagers made on track and are eligible for many other benefits.

 

How do I join?
To become a TSC Elite member simply sign up and get a card at the TSC Elite location at any Churchill Downs Incorporated racetrack or OTB. TSC Elite members can become VIPs by wagering $25,000 or more in a calendar year.  Simply swipe your membership card every time you wager on track, or wager using your TwinSpires.com account, and we will track your wagers for you.  When you reach $25,000 in annual wagering, you will be credited with a one time bonus of up to 100,000 points and you will be upgraded to a Bronze level VIP.

 

How do I earn points?
TSC Elite VIP members will earn points on wagers made at any Churchill Downs Incorporated facility.  Simply present your VIP card to the mutuel clerk or swipe it at a self-service machine each time you wager.  Non-VIPs will not earn points on wagers made on track or at an OTB location. All members will earn points on wagers made through TwinSpires.com, regardless of VIP status.

 

How do I get my card?
TSC Elite VIPs will receive a new card in the mail at the beginning of each calendar year.  TSC Elite non-VIP members can get a card at any TSC Elite location at one of the Churchill Downs Incorporated racetracks or OTBs.

 

How do I know how many points I have?
You can check your points balance by logging in to your account on the TSC Elite website.

 

When are my points credited to my account?
All points for the day's wagering will be credited by the next morning.

 

How do I redeem my points?
You can redeem your points at any time during operating hours at any TSC Elite location.  You can also redeem points online for Brisnet credit through TSCElite.com, or for wagering credit through TwinSpires.com.

 

What if I lose my card?
Please stop by the TSC Elite center at any Churchill Downs Incorporated racetrack or OTB to receive a new card.

 

Where can I use my card?
Click here for a list of facilities where you can use your card to earn points.

 

Is my account confidential?
Click here to view TSC Elite Terms and Conditions.
 

Can I share my card?
No. Each member is expected to have an individual TSC Elite card.

 

Do I need a new card each year?
No. Your current TSC Elite card can be used year after year unless notified otherwise.  TSC Elite VIP cards will be mailed to qualifying players at the beginning of each calendar year.

 

Do my points ever expire?
Points expire one year after the date that they are issued.  Any points not used one year after issuance will automatically expire.  Monthly point expiration will take place on the 15th of the month and can be as early as 12:01 a.m.  When you redeem points we will automatically redeem the oldest points first.

 

I already have a TwinSpires.com account; do I need to signup for TSC Elite?
No. As a TwinSpires.com account holder you are automatically a member of TSC Elite.  All wagers made through TwinSpires.com will earn points, regardless of VIP status.

 

What if I forget my account number or pin?
You can get your account number and pin sent to your email by clicking here.

 

How do I get Kentucky Derby tickets?
The Kentucky Derby and Kentucky Oaks are 'invitation' events at Churchill Downs.  Only customers with Personal Seat Licenses (PSLs) are guaranteed the exact same reserved seating location each year; if you haven't purchased a PSL, you are not guaranteed a seat.  Others who have the opportunity to purchase available reserved seats include customers involved in our Season Box and Turf Club membership programs.

 

Why am I not receiving emails from TSC Elite?
Not every member receives a mailing.  There are many mailings and to ensure that you receive the most mailings, you should use your TSC Elite card each time you wager.  You may also want to verify your address in our computer by emailing us at TSCElite@kyderby.com.

Many emails can get caught in spam filters.  To ensure that you are receiving emails from any TSC Elite please add TSCElite@webmail.tscelite.com to your list of allowed senders.

What if I qualify for an early upgrade?
VIP upgrades are typically implemented on a quarterly and yearly basis.  Upgrades will take place in the weeks following each of the first three quarters (January 1- March 31, April 1- June 30, and July 1 -Semptember 30) and at the beginning of each calendar year.  If you see that you have qualified for an upgrade before these designated upgrade times, please let us know and we will gladly upgrade you early.   Contact us by clicking here.

For any other questions, please feel free to contact us by clicking here.